REMINDER
Please ensure you have taken the three actions below before filing your Unresolved Complaint Report with the BMA:
- Submit your complaint to the licensed business, following its established procedures for filing a complaint;
- Wait for the allotted time period that the licensed business has stated it will need to investigate your complaint as published in its service standards; and
- If the allotted time period has passed and the complaint has still not been resolved to your satisfaction, make one last contact with the licensed business. It is important that you do this before filing an Unresolved Complaint Report with the BMA.
If you have taken all reasonable steps above to resolve your complaint with the licensed business with no resolution, you may follow the steps below to file an Unresolved Compliant Report with the BMA indicating this has occurred.
To submit your Unresolved Complaint Report to the BMA, please first answer the questions below. Fields with an asterisk (*) are required and must be filled out to submit your complaint. The contact information you submit will only be used for the purposes of communicating with you about your complaint.
Have you submitted your dispute or complaint to the licensed business, following its established procedures for submitting a complaint? Yes No
Please ensure you have taken the actions below before filing your Unresolved Complaint Report with the BMA:
- Submit your complaint to the licensed business, following its established procedures for filing a complaint;
- Wait for the allotted time period that the licensed business has stated it will need to investigate your complaint as published in its service standards; and
- If the allotted time period has passed and the complaint has still not been resolved to your satisfaction, make one last contact with the licensed business. It is important that you do this before filing an Unresolved Complaint Report with the BMA.
Have you waited the allotted time period that the licensed business has stated it will need to investigate your complaint, as published in its service standards? Yes No
Please ensure you have taken the actions below before filing your Unresolved Compliant Report with the BMA:
- Wait for the allotted time period that the licensed business has stated it will need to investigate your complaint as published in its service standards; and
- If the allotted time period has passed and the complaint has still not been resolved to your satisfaction, make one last contact with the licensed business. It is important that you do this before filing an Unresolved Complaint Report with the BMA.
Once the allotted time period passed without the complaint being resolved, did you make one last contact with the licensed business? (It is important that you do this before filing an Unresolved Complaint Report with the BMA.) Yes No
Please ensure you have taken the action below before filing your Unresolved Compliant Report with the BMA:
- If the allotted time period has passed and the complaint has still not been resolved to your satisfaction, make one last contact with the licensed business. It is important that you do this before filing an Unresolved Complaint Report with the BMA.
